All leaders will be called upon to deal with irate people at some point. I have found a good approach to dealing with an angry person, especially a customer, is the LAST Chance model.
52 Practical Ways to Achieve Personal Excellence
52 Practical Ways to Achieve Personal Excellence
All leaders will be called upon to deal with irate people at some point. I have found a good approach to dealing with an angry person, especially a customer, is the LAST Chance model.