I had just spoken at a Disney Leadership Conference when a young manager walked up to me. He introduced himself and said, "I don't expect that you remember me, but I worked at Epcot. I am a manager today because you gave me a cup of hot chocolate."
As part of my Disney training, I completed over 400 hours of “in-costume” training at over 50 different roles and locations at Walt Disney World. As a Vice President, I hauled trash at the Magic Kingdom, made beds at the Grand Floridian, sold tickets at Epcot, cleaned the broiler at quick service restaurants, and sold merchandise in the stores.